We understand your concerns about how your information is used and shared, and we endeavor to use such information carefully and sensibly. This page explains how the information you provide is collected and used.
We may collect both personally identifiable information about you and non-personally-identifiable information about your experience when you access the Wolfram|Alpha website.
The personally identifiable information we collect on our website or through our service consists of information you submit to us, including your name, email address, and other personal information that you willingly provide. Because participation in these activities is voluntary, you have a choice whether or not to disclose such information.
In addition to information that you provide to us through forms, we receive non-personally identifiable information whenever you interact with our websites, including your Internet Protocol (IP) address, browser type and version, geographical region, referral URLs, and other data automatically supplied by common web browsers.
When you use any Wolfram|Alpha application associated with a Third-Party Site ("TPS"), including but not limited to social networking sites such as Facebook, we may collect personally identifiable information about you from the profile you have established at the TPS.
The personally identifiable information Wolfram|Alpha is allowed to access is affected by the privacy settings you have established at the TPS. Because the linkage between any TPS and Wolfram|Alpha is completely voluntary, and our ability to access your information at the TPS requires that linkage, you have a choice whether or not to disclose such information.
Information about our users is an important part of our business, and we are not in the business of selling it to others. We do not sell, rent, or lease your information to third parties.
The information we obtain from Wolfram|Alpha users helps us enhance and refine our service and content. Non-personal information collected about you through your experience and queries is used to better understand the entire population that is utilizing our website and how we might improve our services to improve the collective experience. Except as noted below, we track and record IP addresses that access our website for internal reporting, diagnostic, and analysis purposes only.
If you choose to receive communication from Wolfram|Alpha directly or via use of any submission forms associated with the website, we may send you an email response as well as notify you of other offers or services that may be of interest. When you send email or other communications to us, we may retain those communications to respond to you and improve our products and services.
Your IP address is used to determine, when possible, your approximate geographical location, which affects such things as your results' default currency and units of measure, based on what country you are in. Your browser type may be used to fine-tune the results for optimal display, for example on mobile devices or to work around limitations of a particular browser. Referrer URLs may be used to generate usage statistics and analyze usage patterns.
We may release personally identifying information when we believe release is necessary to comply with lawful court orders. Any collected information associated with your use of the website (personal and non-personal) will be disclosed to government authorities or third parties only pursuant to a lawful request, subpoena, or other process that legally compels disclosure of that information.
When you visit our website, we, like most websites, send one or more cookies—small identifiers—to your computer that store information about your session and preferences as well as information that can help improve our services. While we do use strictly necessary and functional cookies for basic site functionality, as well as security and fraud investigation purposes, our primary purpose in using all other cookies is to enhance and improve your user experience by understanding and remembering your preferences, and by general tracking of our user trends. We utilize the following types of cookies:
- Default cookies: These strictly necessary and functional cookies support and facilitate the provision of services that you have requested on our website, and may enable enhanced features.
- Additional cookies: These cookies collect information that we utilize to support the measurement of this website. On specific sites, Wolfram may use third-party cookies when working with outside partners for analytics and to optimize delivery of information that may be of interest to you. We do not have access to read or write such third-party cookies, nor do we directly control the manner in which they may be used.
Most browsers are initially set up to accept cookies, but can typically be configured to block all cookies or block all third-party cookies. Please be aware that our website may not have full functionality for you if your browser is set to block some or all cookies. Depending on your location, you may also be prompted to provide your consent to all cookies, other than strictly necessary and functional cookies, each time you visit our website. Any information about you collected by us is retained and protected in accordance with the law governing your location.
Wolfram|Alpha may additionally be accessed through web widgets or gadgets that are embedded on third-party sites. If you choose to access Wolfram|Alpha via such tools, then depending on the third-party widget technology, your personal information and queries may be passed on to the third party's servers prior to being processed on the Wolfram|Alpha website.
We take appropriate measures to ensure the security of our website and systems. This includes precautions to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, alteration, disclosure, or destruction of data.
Despite our efforts to protect your personal information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the internet may be intercepted. Your use of the website constitutes an acceptance of such risk.
We collect and hold personal data about our customers, users and enthusiasts, employees and others in the European Union who access our resources and services in a manner consistent with the lawful bases as outlined in the European Union's General Data Protection Regulation (GDPR). Please see the Data Retention Policy Addendum to Wolfram's Privacy Policies, which outlines our GDPR compliance in collecting, processing and using your personal data. It also describes how you can contact us to review any personal data and withdraw any consent you have given us to store it.