Frequently Asked Questions

Wolfram|Alpha Pro

Wolfram|Alpha Account/Wolfram ID

Why do I need a Wolfram|Alpha account?

A Wolfram|Alpha account gives you access to favorites, history, and setting preferences. It's also the first step to getting a Wolfram|Alpha Pro subscription.

How do I get a Wolfram|Alpha account?

It's easy! First you need a Wolfram ID (an account that allows you to securely access various Wolfram websites and services). Just click the "Sign in" link at the top right of most Wolfram|Alpha pages. If you don't already have a Wolfram ID, click Create an Account on the Sign in form to create one.

How do I change my Wolfram ID or update the email address associated with my Wolfram ID?

You can add new or updated email addresses to your Wolfram ID account by logging into the Wolfram User Portal and clicking "Manage your email addresses" under My Profile. Here you can also designate any validated email address as your Wolfram ID.

Will my Wolfram ID or Wolfram|Alpha account be shared/public?

We will not share your information or make your Wolfram ID or account details public. See our Terms of Use.

How do I change my password?

Click the "Forgot your password?" link on the Sign in form and follow the instructions provided on that page. You will receive an email with a link to a page where you can create a new password.

Help! I created an account, but I don't see how to access my favorites, history, or preferences?

You are probably logged out. Make sure that your email address is listed at the top right of the Wolfram|Alpha site (instead of "Sign in"). If you are not using Wolfram|Alpha, you will normally be automatically logged out one hour after use. However, if you check the "Remember me" box on the Sign in form, you will stay logged in for 30 days before being logged out.

Basic Pro Subscription Features

What do I get with a Pro subscription?

The features are detailed on this page. There are limits to the number of uploads you can make per month.

What are these limits?

You are allowed 20 image uploads and 10 file uploads per month. There is no direct limit on the number of downloads or customizations you can do monthly.

Billing

What methods of payment do you accept?

We accept direct payment by credit card. We also accept payment through PayPal or Amazon.

When exactly will I be charged for my monthly Pro subscription?

If your subscription is on a monthly basis, you will be charged the same day of the month as when you initiated your subscription. For annual subscriptions, you will be charged on the anniversary of your original subscription.

What happens if my credit card expires?

You will get a reminder a month, 15 days, and one day prior to expiration to update your credit card information.

What happens if my Pro subscription expires?

Your access will revert to the standard ad-supported Wolfram|Alpha, with free account privileges.

How do I verify my student eligibility?

You can do this by giving us your email address at your college or university that we will then verify. Otherwise, you will be prompted to give us the name of your school and your expected graduation date.

What happens when I graduate?

When you graduate, you can transfer your subscription to our standard rate.

How do I update/change the credit card I use for my subscription?

In the sidebar of any result page, click Account. There will be a link to update your billing information.

How do I cancel my subscription?

In the sidebar of any result page, click Account, then click the cancel button next to the subscription type you would like to cancel.

Where can I go for questions about my bill or trouble during ordering?

You can send us an email, and we will get back to you as soon as possible.

Access

What web browsers can I use to access Wolfram|Alpha Pro?

Just like the standard Wolfram|Alpha site, Wolfram|Alpha Pro works on all standard modern browsers (IE 7+, Firefox 4+, Safari 5+, Opera 10+, and Google Chrome).

Can I access Wolfram|Alpha Pro from my mobile device?

Not at this time, but we are working on making Pro accessible via mobile devices.

Image Input

What types of image files can I upload?

You can upload any of the major common image file formats such as JPG, GIF, PNG, BMP, TIFF, and many more. A full list of image types that may be used is available on the file formats page.

How many images can I upload?

Your Pro subscription allows you to upload 20 images per month.

Is there a limit to the size of the images I can upload?

Each image file you upload must be smaller than 1 MB.

What kind of processing can I do with my images?

Wolfram|Alpha Pro allows you to do a number of color processing and image filtering techniques. You can also analyze your image, detect features, and create certain image effects. Examples of our image processing features are available here.

How do I save my processed image?

Once you upload an image, it is stored in your account on our secure servers. You can download and save your processed images in a variety of formats by clicking the data download icon in the lower left corner of the subpod and following the instructions to download the image data to your computer.

File Upload

What types of files can I upload?

The full list of file formats that can be uploaded is available here.

Can anyone else see my files?

No. Your files are secure on our servers and only accessible to you.

Is there a limit to the number of files I can upload?

Your subscription allows you to upload 10 files a month.

Data Input

What kind of data can I input?

Wolfram|Alpha can analyze numeric or tabular data including pure numbers, dates, places, strings, and more. See examples.

What does Wolfram|Alpha do with my data?

Your data is securely stored on our servers and accessible to you in your query history to analyze and compute with it.

Data Download

What types of file formats can I download data as?

Over 60+ types of file formats! Here is a list of file formats and sample files that Wolfram|Alpha supports.