Frequently Asked Questions

Wolfram|Alpha Personal Analytics for Facebook

Privacy and Data Security

Where can I find your Privacy Policy?

The Wolfram|Alpha Privacy Policy is available on our website. Our privacy policy encompasses all features of Personal Analytics for Facebook.

I’m concerned about the privacy of my account information. What is done with my Facebook data?

We value the trust that our users put in us, and are committed to maintaining the highest standards of privacy protection.

In order to do analysis on your Facebook data, it is necessary to cache it temporarily on our servers. We acquire the data through the Wolfram Connection app using the Facebook API, respecting whatever privacy settings you and your friends have given to Facebook. Our system is set up to cache your data on our servers for one hour, which allows you to perform queries efficiently. The default behavior is to delete personally identifiable data after one hour.

We also collect anonymized statistics from the Facebook reports that we generate. Our default de-identification policies are modeled after the well-known HIPAA Privacy Guidelines.

If you enable Historical Analytics and/or become a Data Donor, some personally identifiable information will be retained according to the descriptions of those features and in accordance with our privacy policy. These features are not enabled by default.

How is your statistical data anonymized?

Our default de-identification policies are modeled after the well-known HIPAA Privacy Guidelines. As such, we do not store any of the following:

  • Your name
  • Your religion
  • Your political affiliations
  • Your occupation and employer
  • Your telephone and/or fax number
  • Your URLs
  • Your IP address
  • Your geographic location (except your country of residence)
  • Any social security numbers
  • Any dates (except for years) (birth, graduation, etc.)
  • Any uploaded images
  • Any other personally identifiable numbers, characteristics, or codes

When do you access my Facebook profile?

We only access your Facebook profile when you use Wolfram|Alpha Personal Analytics for Facebook, unless you have enabled Historical Analytics, in which case we will access your profile periodically. Your data is securely stored on our servers and is protected by industry-standard encryption. Your profile is only accessible to you, through Wolfram|Alpha Personal Analytics for Facebook.

Who can see my Personal Analytics for Facebook reports?

By default, your reports are private to you, unless you explicitly publish results from them (for example, using our Clip ‘n Share feature).

If you choose to become a Data Donor, data from your reports is shared with our researchers in accordance with that program.

Historical Analytics and Data Donation

What is Historical Analytics?

Historical Analytics provides additional results for Facebook queries that show you how your network changes over time.

Your Facebook data is periodically archived and will be used to generate new historical comparisons each time you create a report.

You can begin privately archiving your data for Historical Analytics at any time. Note, however, that historical comparisons are an upcoming feature and additional Historical Analytics pods are not yet available.

What does it mean to be a Data Donor?

Data Donors support our research on personal analytics and sociometrics by donating their personal analytics data to our research collection.

Enabling this option adds your Facebook data to our research collection. Your personal information will never be published, though it will be accessible to our research team for their continued research in personal analytics and sociometrics. Your information will never be sold or used for marketing purposes.

If at any time you want to stop your future data from being archived, you can turn off data donation in your preferences.

What data do you store if I become a Data Donor?

The data stored will include all data used to generate your Facebook report. It will not include any photos or private messages. As with all personal data we store, this data will be used for the limited purpose of enhancing user experience with our personal analytics products.

Features and Support

How can I delete my account?

For the immediate future, send a message to info@wolframalpha.com, and your Wolfram ID will be deleted from our system manually. Soon there will be an option for you to do this yourself.

Why isn’t the Facebook report working on the Wolfram|Alpha mobile app?

Wolfram|Alpha Personal Analytics for Facebook is only currently available on the Wolfram|Alpha website through a standard desktop browser. It will be available on mobile devices soon.

Is there support for other languages?

The Wolfram|Alpha report is only available in English at this time. However, if you use Facebook in another language, we will analyze the data accordingly (e.g. for Word Clouds, etc.).

Can I run this report on Facebook pages?

Not at present. Facebook page analysis is being planned. Contact business@wolframalpha.com if you are interested in page analysis.

Will there be Personal Analytics reports for other social media?

Stay tuned.